This Refund and Cancellation Policy governs the custom CNC metal machinery part manufacturing services provided by jrtprecisionuk.co.uk. As a provider of bespoke, made-to-order manufacturing services, jrtprecisionuk.co.uk operates under strict operational guidelines regarding project cancellations, service reservation deposits, and refund eligibility.
1. Custom Service Nature
All services offered on jrtprecisionuk.co.uk are strictly bespoke and tailored to individual customer specifications, technical drawings, and engineering parameters.
Payments processed through jrtprecisionuk.co.uk represent an initial custom service reservation deposit. This deposit covers upfront technical evaluations, CAD reviews, material planning, and production capacity scheduling.
2. Cancellation and Refund Eligibility
Because production capacity and engineering resources are dedicated immediately following project submission, refund eligibility depends on the stage of service fulfillment:
Prior to Engineering Review: If a cancellation request is submitted in writing before our engineering team initiates CAD evaluation or material allocation, the customer may be eligible for a full or partial refund of the reservation deposit, subject to administrative assessment.
Post-Engineering Review / Pre-Production: Once CAD files, technical drawings, and manufacturability evaluations have been completed, but physical production has not commenced, any applicable refund will be prorated to deduct incurred technical evaluation and processing fees.
Active Production: Once physical machining, raw material cutting, or custom manufacturing processes have commenced, service reservation deposits become strictly non-refundable due to the custom and irreversible nature of bespoke manufacturing.
3. Non-Conformity and Technical Adjustments
In the event that completed custom components fail to meet the mutually agreed CAD drawings or specified tolerance criteria provided prior to production:
The customer must notify jrtprecisionuk.co.uk in writing within 14 calendar days of receipt, providing detailed technical documentation, inspection reports, or clear visual evidence of the non-conformity.
Upon validation by our engineering team, jrtprecisionuk.co.uk will, at its discretion, perform corrective re-machining, provide technical adjustments, or issue a appropriate credit adjustment.
Unauthorised third-party alterations or modifications made to custom components invalidate any claim for technical adjustment or compensation.
4. Refund Processing
Where a refund or partial adjustment is approved by jrtprecisionuk.co.uk:
Reimbursements will be issued using the original payment method utilized during the initial service reservation deposit transaction.
Refund processing timelines depend on standard bank and payment network settlement procedures, typically completing within 5 to 10 business days following written approval.
5. Contact Us
To request a project cancellation, submit technical verification, or inquire about refund eligibility, please contact us at:
* Email: puccinelligladis67@outlook.com